Frequently Asked Questions

Everything you need to know about shopping with Crystal.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.

How do I process a return or exchange?

You can return or exchange any unworn items with original tags within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Are your materials sustainably sourced?

At Crystal, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or ethically sourced silk.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.